Privacy Policy

Last Updated: 2-16-2025

1. Introduction Welcome to SMOVR (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant services. By using our services, you consent to the collection and use of information as outlined in this policy.

2. Information We Collect

2.1 Information You Provide We collect personal information when you interact with our AI assistant, including:

Name (for personalized responses)

Phone number (for call handling and follow-ups)

Email address (for communication and appointment confirmations)

Business details (if provided during conversations)

2.2 Information Collected Automatically Our AI assistant may automatically collect:

Call logs and timestamps Call transcripts for quality assurance and service improvement Interaction history (to enhance responses)

2.3 Cookies and Tracking Technologies If you visit our website, we may collect cookies or other tracking data to enhance user experience and measure engagement.

3. How We Use Your Information We use the collected information to:

✅ Provide AI-powered call handling, appointment scheduling, and customer engagement.

✅ Improve customer service by analyzing interactions.

✅ Ensure compliance with regulatory requirements.

✅ Prevent fraud, enhance security, and maintain service reliability. We do not sell your personal information.

4. Data Sharing and Disclosure

✔️ With Service Providers – We use third-party providers (e.g., Twilio for voice services) to facilitate our AI assistant. These providers follow strict security and confidentiality measures.

✔️ Legal Compliance – If required by law, court order, or to prevent fraud or abuse, we may disclose necessary data.

✔️ Business Transfers – In the event of a merger, sale, or acquisition, your information may be transferred under the same privacy commitments.

✔️ User Consent – We will obtain explicit consent before sharing information for any additional purposes.

5. Your Privacy Rights Depending on your location, you may have the following rights:

🔹 Access & Correction: Request a copy of your personal data or ask for corrections.

🔹 Opt-Out of AI Calls: You can stop AI interactions anytime by requesting opt-out via email.

🔹 Data Deletion: Request that we erase your data unless legally required to retain it. To exercise these rights, contact us at:
[email protected].

6. Data Security

✔️ Encryption for stored and transmitted data.

✔️ Restricted access to authorized personnel only.

✔️ Compliance with TCPA, CCPA, and GDPR for data protection.

7. Contact Information If you have any questions about this Privacy Policy, contact us at:📩 Email: [email protected].

🌐 Website: https://smovr.com/