A $4M clinic may lose $200,000 a year from canceled visits.
MGMA reports 5–7% no-shows — but what about the 14% who cancel and never return?
The numbers don't lie. Most staff never see it. Optimistic reporting buries it. Our calculator exposes it.
Your front desk is firefighting, SMOVR can help.
Cancellations. No-shows. "I'll rebook later."
Patients running late or getting lost.
Most systems react after the damage is done.
SMOVR catches the breakdowns before they spread — without needing access to your EHR.
Before SMOVR
After SMOVR
"I'll rebook later." → They vanish for months | "No problem — we'll remind you in 2 months." → They rebook automatically |
"I'm running late" → Staff scrambles or loses the slot | SMOVR routes them: reschedule, map, or call — no chaos |
Patient gets lost → They miss the appointment | Custom directions link sent instantly — they show up |
Staff forgets to log a reschedule → Calendar is wrong | SMOVR logs it immediately — no errors, no stress |
System "confirms" → Patient still no-shows | SMOVR checks intent — confirms, reroutes, or recovers |
5 PM: no idea who canceled or rescheduled | SMOVR sends a daily digest — full visibility |
Staff re-enters everything manually | SMOVR delivers a clean, end-of-day log for fast entry—no hunting for updates |
Gaps = lost revenue → Cancellations kill the schedule | SMOVR reroutes cancellation into reschedule or call — in real-time |
Front desk = overwhelmed + reactive | SMOVR runs outside the EHR — handles issues before they hit the front desk |
What's Going Wrong
(And Why You're Not Alone)
Clinics lose 10–14% of revenue from missed or unfilled appointments
Legacy systems like Epic and Athena don't adapt when things change
Most platforms require manual rescheduling — or none at all
Compliance fears keep teams frozen, even when logic-based solutions exist
40–60% of canceled patients never return without immediate action
We don't replace your system. We protect it from leaking money — with zero PHI exposure.
Your Human Partner in Navigating The Future
Kevin Stratmann is a creative systems thinker and author of Shift Success with AI. He partnered with Ashok, a former software founder with several startup exits (Google, Dropbox), to build what major EHRs missed:
➡️ A lightweight, outside-the-firewall automation layer that protects revenue without disrupting clinical systems.
"They're not selling hype. They're solving real scheduling breakdowns — with tools that work where legacy systems can't."
Your EHR isn't broken.
It's a security guard.
⛑️ Protecting privacy. Not patient flow.
Almost all EHRs — from Epic down to Practice Fusion — were built to protect records, not keep patients efficiently cared for.
Trying to manage real-time patient flow with them? It's like trying to pour milk from a water faucet. They weren't designed for it.
🛎️ SMOVR steps in like a concierge.
We quietly recover canceled visits, route late arrivals, and fill empty slots in real time.
The result:
- ✓Revenue + efficiency — the business bottom line
- ✓Patient trust + staff sanity — the heart and reputation of your clinic
Frequently Asked Questions
Do you need access to our EHR or clinical data?
No. Our system runs fully outside your EHR. The platform connects to scheduling logic only — never PHI — keeping your compliance posture fully intact.
Will our staff need to change how they work?
Not really. SMOVR becomes your live schedule, so patients can confirm or reschedule in real time without tying up your staff. During the day your team can keep working as they do now, and any updates to the EHR can be done later at their convenience. Just a simpler way to keep the day running smoothly.
How is this deployed across multiple locations or specialties?
It's modular and scalable — from solo practices to national groups. Multi-location support and optional waitlist logic are built-in.
How is pricing handled?
Pricing depends on your practice complexity, patient volume, and scheduling logic. Because this system directly protects revenue, it's designed to deliver ROI that far exceeds its cost. We'll share clear terms after a brief discovery — and only move forward if the value is unmistakable.
Still have questions?
Complete this secure form and we'll follow up confidentially.