A $4M clinic may lose $200,000 a year from canceled visits.
MGMA reports 5–7% no-shows — but what about the 14% who cancel and never return?
The numbers don't lie. Most staff never see it. Optimistic reporting buries it. Our calculator exposes it.
Your front desk is firefighting, SMOVR can help.
Cancellations. No-shows. "I'll rebook later."
Patients running late or getting lost.
Most systems react after the damage is done.
SMOVR catches the breakdowns before they spread — without needing access to your EHR.
Before SMOVR
"I'll rebook later." → They vanish for months
"I'm running late" → Staff scrambles or loses the slot
Patient gets lost → They miss the appointment
Staff forgets to log a reschedule → Calendar is wrong
System "confirms" → Patient still no-shows
5 PM: no idea who canceled or rescheduled
Staff re-enters everything manually
Gaps = lost revenue → Cancellations kill the schedule
Front desk = overwhelmed + reactive
After SMOVR
"No problem — we'll remind you in 2 months." → They rebook automatically
SMOVR routes them: reschedule, map, or call — no chaos
Custom directions link sent instantly — they show up
SMOVR logs it immediately — no errors, no stress
SMOVR checks intent — confirms, reroutes, or recovers
SMOVR sends a daily digest — full visibility
One-time import into the EHR — clean and consolidated
SMOVR reroutes cancellation into reschedule or call — in real-time
SMOVR runs outside the EHR — handles issues before they hit the front desk
What's Going Wrong
(And Why You're Not Alone)
Clinics lose 10–14% of revenue from missed or unfilled appointments
Legacy systems like Epic and Athena don't adapt when things change
Most platforms require manual rescheduling — or none at all
Compliance fears keep teams frozen, even when logic-based solutions exist
40–60% of canceled patients never return without immediate action
We don't replace your system. We protect it from leaking money — with zero PHI exposure.
Your Human Partner in Navigating The Future
Kevin Stratmann is a creative systems thinker and author of Shift Success with AI. He partnered with Ashok, a former software founder with several startup exits (Google, Dropbox), to build what major EHRs missed:
➡️ A lightweight, outside-the-firewall automation layer that protects revenue without disrupting clinical systems.
"They're not selling hype. They're solving real scheduling breakdowns — with tools that work where legacy systems can't."
The Logic Layer That Solves
the Real Problem
Almost all EHRs — from Epic down to Practice Fusion — were built to document care, not to adapt in real time. They track no-shows. They log cancellations. But they don't bring patients back. They don't rescue soft cancels. They don't protect revenue.
That's where SMOVR steps in. It runs quietly outside your EHR — catching missed opportunities, rescheduling automatically, and recovering lost visits without PHI access or workflow disruption.
Frequently Asked Questions
Do you need access to our EHR or clinical data?
No. Our system runs fully outside your EHR. The platform connects to scheduling logic only — never PHI — keeping your compliance posture fully intact.
Will our staff need to change how they work?
Not at all. Once configured, the system runs in the background — auto-reallocating openings and reducing no-shows. No new portals. No new steps.
How is this deployed across multiple locations or specialties?
It's modular and scalable — from solo practices to national groups. Multi-location support and optional waitlist logic are built-in.
What about SMS compliance?
Already using reminders? You're likely pre-approved. If not, we guide your team through A2P registration during onboarding to ensure compliant delivery from day one.
How is pricing handled?
Pricing depends on your practice complexity, patient volume, and scheduling logic. Because this system directly protects revenue, it's designed to deliver ROI that far exceeds its cost. We'll share clear terms after a brief discovery — and only move forward if the value is unmistakable.
Still have questions?
Complete this secure form and we'll follow up confidentially.